Coronavirus (COVID-19) Mortgage Payment Holidays

Mortgage Payment Holidays Frequently Asked Questions

Information taken from: https://www.moneyadviceservice.org.uk/en/articles/mortgage-payment-holidays

What is a mortgage payment holiday?

A mortgage payment holiday is an agreement you might be able to make with your lender allowing you temporarily to stop or reduce your monthly mortgage repayments. For example, depending on your circumstances and previous payment history, you might be able to take a break for usually up to six months. Not all mortgages offer the option of a mortgage payment holiday – it depends on the product’s terms and conditions.

Eligibility for a mortgage payment holiday

Whether you are eligible to take a payment holiday, for how long, and the conditions you must meet first will depend on:

  • Your lender
  • The mortgage contract, and
  • Your financial circumstances

Often, in order to qualify for a payment holiday, you’ll need to have previously overpaid on your mortgage. That means paying more than your agreed monthly payments until you have built up sufficient credit to take a break from payments. However, your lender might also allow you to reduce or suspend mortgage payments if you’re temporarily struggling to meet the monthly cost due to a change of circumstance, such as redundancy or going on maternity leave. If you’re in mortgage arrears you won’t be eligible for a mortgage payment holiday. But don’t let that stop you contacting your lender. They will be keen to help you come to an arrangement.

Pros of a mortgage holiday

The biggest positive about a payment holiday is that it relieves some pressure for a while. For a period of time, you have one less thing to worry about when considering your outgoings. If you are only facing a temporary drop in income, perhaps because you or your partner are having a baby and the mortgage holiday is to cover the maternity leave period, this can be a sensible move.

Cons of a mortgage holiday

While a mortgage holiday can be a useful short-term solution, it is not suitable if you can’t afford your mortgage payments because your household income has reduced permanently. There are several important things to bear in mind:

  • While you are not making mortgage payments, you’re still racking up interest on your remaining mortgage balance.
  • When the payment holiday comes to an end, your outstanding mortgage balance and mortgage payments will be higher than they were before the holiday.
  • Even if your lender agrees to this temporary solution, your credit file will be affected. This in turn could affect your ability to get credit in the future.

How can you arrange a payment holiday with your lender?

Below are details from all lenders with contact numbers and process information.

Accord

We can offer a variety of solutions to customers who are worried about meeting their mortgage repayments, including payment holidays. We do need to make sure that solution we offer is right for the individual customer’s circumstances, so if you are having difficulties, please contact us on 0800 138 2403.

Al Rayan Bank

We recognise that some of our customers could experience financial difficulties in the coming weeks due to coronavirus-related disruption.

We will work with each customer on an individual basis to assess what help is available to help them manage their finances.

We would encourage any customers who think they may be affected to contact us as soon as possible.
Existing mortgage customers can contact Al Rayan on: 0808 231 2906

Aldermore

We are offering customers the option to reduce or defer mortgages payments for up to 3 months. This means you can pay a lower payment or take a break from payments. You’ll need to make up the payments later in your mortgage term and we’ll work with you to find the best way to do this. There won’t be any impact on your credit rating during the period. Some eligibility criteria will apply.
We also have other options available, including making overpayments. If you’re able to make an overpayment in the short term you could reduce your monthly payments later on. There are some account terms and conditions and eligibility criteria that apply to this. We can discuss this in more detail if it’s an option for you.
Existing mortgage customers can contact Aldermore on: 0333 321 1000 (selecting option 2, option 1, then option 4) or mortgage.servicing@aldermore.co.uk.

Bank of Ireland

Bank of Ireland UK are following UK Finance guidelines and will be offering payment breaks up to 3 months to those that need it.
We’ll provide this option to your customers that have residential and Buy to Let Mortgages.
If you would like to apply for a payment break, please fill in and submit the form at https://www.bankofirelanduk.com/mortgages/existing-customer/coronavirus-support/:
However, if your payment is due within the next 7 days and you need immediate financial support, please give us a call on 0800 1699722. We are experiencing high call volumes at the moment though, so it may take a while to get to you.

Barclays

As a responsible lender, it is crucial that we offer the right support to our customers at this time. We have therefore decided to offer customers who are potentially facing financial difficulty, a number of options to support them through this time. These include Repayment holidays for up to 90 days. We encourage customers to get in contact with us at the earliest opportunity to discuss the most suitable solution.
Existing mortgage customer should contact Barclays on: 0800 022 4022

Bath Building Society

At the moment we are speaking to customers on a cases by case basis. Customers should contact us directly if they are worried about their circumstances.
Existing mortgage customers should contact Bath Building Society on: 01225 475719

BM Solutions

With immediate effect, customers who have been IMPACTED by Covid-19 will be offered payment holidays for up to three months on a ‘no quibble basis’. This applies to all BM Solutions customers regardless of whether they have a Buy to Let or Residential mortgage.
If a customer applies for a payment holiday and is accepted, this will not impact their credit file.
We’ll recalculate the monthly payments at the end of the payment holiday, and these will increase. The balance owed on the mortgage will increase because the interest which is due each month will be added to the total amount owed, for the duration of the payment holiday.
Where we have said customers won’t get charged for a missed payment, for customers who are one or more months in arrears and a payment holiday has not been agreed this will however affect their credit file at the end of the month.
Payment holidays which are agreed will not impact on the customers’ ability to apply for further borrowing or a product transfer in the future.
Where a customer wishes to request a payment holiday, intermediaries should ask the customer to call 0345 300 2627 (Option 5, Option 3).

Bluestone Mortgages

In accordance with government policy, Bluestone Mortgages will offer a payment holiday of up to three months for eligible customers who are affected by Covid-19,
either directly or indirectly. This accommodation is available from 19 March 2020 until 30 April 2020, at which time it will be reviewed.

Customers will also be able to continue to make regular or ad-hoc payments to their mortgage during the payment holiday, to allow them to lessen the impact of the
increase to the mortgage balance if they are able to.
Existing mortgage customers can contact Bluestone on: 0800 368 1833

Buckinghamshire Building Society

The Society is committed to supporting members in financial hardship through these difficult times and will absolutely commit to offering the 3 month payment holiday facility. We are currently looking at how best we implement this operationally and how we communicate with our members. We will be logging all requests and will come back to the member with confirmation as soon as possible.
Existing mortgage customers should contact Buckinghamshire Building Society on: 01494 879517

The Cambridge

We know Coronavirus is leaving some people unsure of whether they’re going to be able to rely on their income. If you’re concerned about whether you’re able to make your mortgage payments please contact us as soon as possible, we have a supportive team who can help you. Contact the team on 0345 601 3344 or take a look at our payment difficulties guide.

Chorley Building Society

Borrowers who may be experiencing mortgage payment difficulties as a result of Coronavirus should contact us at the earliest opportunity to discuss the range of payment options available. This can be done by completing this form and emailing to mortgages@chorleybs.co.uk. Upon receipt of this the Society will confirm next steps to them.If required, borrowers will be able to take a 3 month payment holiday. During this period, if they wish they will be able to make a nominal payment to their account or the equivalent of interest only by standing order.If the above arrangements are put into place this will not be recorded on the customer’s credit file.However, in the scenario that a customer doesn’t contact us and misses payments or has payment shortfalls these will continue to be recorded with the credit reference agencies.
Existing mortgage customers can contact Chorley on: 01257 235001

Clydesdale Bank

If you’ve been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help.

Please get in touch with us as soon as possible so we can discuss your individual circumstances and find ways in which we can support you. The sooner you contact us, the more we can do.
Existing mortgage customers can contact Clydesdale on: 0800 121 4203

The Coventry

Customers who are up to date with their mortgage payments and not currently in financial difficulty can request a 3 month payment holiday if they need help as a result of COVID 19. Customers will self-certify, disclosing that they are impacted by Coronavirus, we will not be asking for any further validation of this. Providing a payment holiday will not attract arrears or adverse Credit data. Once the payment holiday is over, we will look at options to recalculate deferred payments but will contact the client about this. These deferred payments mean that interest will not be collected on their balance (which is not reducing either). Once recalculated, their payment will increase as the balance + interest on the balance not collected during the holiday will be rescheduled over a slightly shorter term. This applies to Residential and Buy to let lending.

Contact number for clients affected – 0800 121 8899

Dankse Bank

We know that you may be worried about how the current situation could affect you and your money.
We’re here to help and have put in place some support measures and information to help ease any concerns.
Existing mortgage customers can contact Danske bank on: 0345 6002 882

The Darlington Building Society

Yes we will support the 3 month payment holiday with each request being considered on a case by case basis.

Anyone concerned will need to contact our financial support team as soon as they can by emailing customersupport@darlington.co.uk, titling their email “Payment Holiday” and quoting their name and 8 digit account number in the email. Alternatively, Existing mortgage customers should contact Darlington on: 01325 366366

The Dudley Building Society

We recognise that these are unprecedented and difficult times for our borrowers. For any mortgage members concerned about meeting their mortgage repayments at this time please contact our Mortgage Servicing Team at the earliest possible opportunity to discuss what options are available to you.
Existing mortgage customers can contact Dudley Building Society on: 01384 231414

The Family Building Society

If the situation surrounding coronavirus is affecting your ability to pay your mortgage, please contact us to discuss the options available to you. You can send an email to: mortgage.service@familybsoc.co.uk or call our mortgage team on 03330 140146. We promise to respond as soon as we are able to. We are here to help. https://familybuildingsociety.co.uk/

Fleet Mortgages

We understand that recent developments around Coronavirus (COVID-19) will be concerning. Our priority is to look after our colleagues, intermediaries and customers, and we have put in place measures to support our brokers and customers during these challenging times.
If you are a Landlord and think you’ll struggle to make your monthly mortgage payments specifically because of Coronavirus, we can help you by offering a 3-month payment holiday.
If you are concerned about making your mortgage payments during this time you should contact us as soon as possible. You will not need to complete an application; you will just need to self-certify that your income has been either directly or indirectly impacted by Covid-19.
You will need to self-certify that your tenant’s income has been impacted by Covid-19. Landlords are expected to pass on this relief to their tenants to ensure that they are supported during the Coronavirus crisis.
Existing mortgage customers can contact Fleet Mortgages on: 01252 916 800

Foundation Homeloans

We will continue to follow existing regulations and processes and will assess each scenario on a case by case basis. Please call us on 0344 770 8030 if you have any concerns over making payments.

Hanley Economic Building Society

We will work with every borrower during these difficult times to support them through their mortgage payments. We have a range of forbearance measures including interest only and payment holidays, which will be discussed on a case by case basis with each borrower. As always we urge borrowers to contact us as soon as possible in the event of difficulty to ensure the best solution is put in place.
Existing mortgage customers can contact Hanley Economic Building Society on: 01782 255 000

Harpenden Building Society

We encourage you to contact us and we will offer as much support as we can, and provide payment relief where possible. You can contact us by calling our Mortgage team on 01582 463133.

Hinkley & Rugby Building Society

We expect the COVID-19 disruption to continue for some time and we are aware that our borrowers may be financially impacted. If you are experiencing or foresee any financial difficulties, our advice is to get in touch with us as soon as possible using our website. We will look at every customer’s situation on an individual basis to determine what solutions we can offer. Please visit the Society’s website using this link to speak to us. https://www.hrbs.co.uk/contact/ Existing mortgage customers can contact H&R on: 0800 434 6343

Interbay Commercial

If our buy to let mortgages clients are facing difficulty, we encourage them to get in touch as soon as possible. InterBay Commercial will support buy to let customers that are experiencing issues with their finances as a result of Covid-19, including a payment holiday of up to three months.
Existing mortgage customers can contact InterBay Commercial on: 03458 787000 (select option 3 then option 1)

Ipswich Building Society

Affected borrowers who are up to date with their mortgage payments and seeking a mortgage payment holiday are asked to complete and return our self-certification request form by post or by email to paymentqueries@ibs.co.uk (we suggest using secure email where possible). Agreed arrangements will not be reported to credit reference agencies.

Please note borrowers who are already in a payment shortfall or arrears will need to contact us in the first instance to discuss the options available.

To get in touch with our mortgage payments team please call us on 0330 123 0773 or email us at paymentqueries@ibs.co.uk.

Kensington Building Society

Yes. If you are a Buy-to-Let customer who is currently up to date with their mortgage payments and your tenants are impacted by Covid-19, a payment holiday may be an option available to you. Payment holidays are being provided on the understanding that this relief will be passed on to your impacted tenants.
Existing mortgage customers can contact Kensington on: 020 3827 8940

Kent Reliance

We have agreed to support customers who are facing difficulties, as a direct result of COVID-19. Customers will need to contact Kent Reliance to discuss on what basis they are experiencing difficulties. We will then be able to explain the process and impact of a potential payment holiday, agreeing the right course of action to ensure we are working closely with our customers.
Existing mortgage customers can contact Kent Reliance on: 0345 671 7274

Landbay

Landbay wants to support customers who are facing difficulties, as a direct result of COVID-19. Existing mortgage customers will need to contact our servicing team to discuss their circumstances. We will then be able to explain the process and impact of a potential payment holiday and agree the right course of action. Existing mortgage customers can contact the servicing team on 03300536825 – https://landbay.co.uk/contact-us

Leeds Building Society

We have a number of options that can help anyone experiencing financial difficulties and will work with borrowers to agree a solution that meets their circumstances. We assess each case individually and you can find more information and contact numbers in the ‘Repayment difficulties’ guide our website: www.leedsbuildingsociety.co.uk/mortgages/payment-difficulties/
Existing mortgage customers can contact Leeds Building Society on: 0345 050 5075

Leek United Building Society

If you have been financially impacted by Coronavirus and you’re worried about how you’re going to pay your mortgage, please contact us. We’re here to help with a range of available options for you. You may wish to:
Agree a payment holiday of up to three months as outlined in the Chancellor’s address on Tuesday, 17 March 2020.
Agree a reduction on your monthly payments for three months.
Extend the term of your mortgage to reduce the monthly payments.
Change the way you make your payment or the date of your direct debit.
Together we can review your individual circumstances to find a solution that is right for you.
Please get in touch with us to discuss any concerns you may have so we can work to find the best solution for you at this difficult time.
Call us 0800 783 0847
Email us at leeksupport@leekunited.co.uk

LendInvest

We have no wish to see tenants lose their homes as a consequence of the COVID-19 outbreak, and we encourage every landlord who has a loan with LendInvest to act responsibly both toward their tenants and towards their mortgage commitments.
If any landlord with a LendInvest mortgage believes they will have genuine difficulties making their payments to us as a result of COVID-19 impact on their tenants, they should contact us by ringing or emailing 0203 846 6880 / servicing@loans.lendinvest.com.
We will discuss their individual circumstances, part of which will include understanding what other resources they may have available to pay the mortgage. We will then ascertain the best way in which to exercise forbearance, if appropriate.
Where a borrower is excused from making a payment in any one month, missed payments will be added to the borrower’s outstanding balance and will attract interest at the relevant account rate.

Mansfield Building Society

The Society understands that some of its borrowers may find themselves in financial difficulty as a result of issues associated with Coronavirus. We would encourage any borrower who is experiencing difficulties to contact us as soon as possible. To support borrowing members, whether they are impacted directly or indirectly by Coronavirus, Mansfield Building Society like many other mortgage lenders will consider offering a payment holiday for up to 3 months to those members who are up to date with their mortgage payments and are experiencing issues with their finances as a result of Coronavirus.

This may not be the right solution for you and so any member who is concerned about their current financial situation should get in touch with us at the earliest possible opportunity to discuss what options may be suitable for them.

The Society’s friendly and experienced staff will look to understand each customer’s individual circumstances on a case by case basis to help you reach the most appropriate solution. Please contact us on 0800 092 8564 or 01623 676344 for advice or support, or by e-mail to mortgages@mansfieldbs.co.uk.

Market Harborough Building society

Market Harborough Building Society has Mortgage Specialists on hand to offer assistance if customers are being affected by COVID-19 (Coronavirus) and are concerned about making forthcoming mortgage payments. The Society can offer various potential solutions and encourage customers to contact us directly and discuss options available to them based on their individual circumstances.
Existing mortgage customers can contact MHBS on: 01858 412610

Masthaven

We recognise that the coronavirus outbreak will cause significant financial difficulty for many people. Existing customers should get in touch and we can explain the process.
Existing mortgage customers can contact Masthaven on: 0207 036 2012

The Melton Building Society

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Metro Bank

In line with the announcement from UK Finance, customers with a Metro Bank mortgage will be able to request a three month repayment holiday where they are experiencing issues with their finances as a result of coronavirus.
Under usual circumstances we would assess the customer’s financial situation and ask them to provide information so that we can consider what forbearance options may be the most suitable. We recognise that these are exceptional circumstances and we want to support our customers, so we are not asking them to provide proof in order for us to consider a repayment holiday. We only ask that they call us so that we can discuss their situation and how we can support them.
This measure covers residential mortgages and buy-to-let mortgages for landlords whose tenants are experiencing difficulty due to coronavirus. Customer who are already in arrears may not be eligible for a payment holiday, but there are other ways that we can support them so we encourage them to get in contact.
Existing mortgage customers can contact Metro bank on: 0345 319 1200

Natwest

Following the Government announcement on the 18th March regarding landlord payment holidays we are currently reviewing our processes and will update you further once these details have been finalised.
Existing mortgage customers can contact Natwest on: 0345 302 0190

Newbury Building Society

We are open for business but please bear with us as we adapt to the impact of Covid19 (Coronavirus)

The Society is monitoring the outbreak of Covid19 (Coronavirus) closely to ensure we are taking the necessary steps to protect our colleagues, maintain our services and support our customers. We expect the Covid19 disruption to continue for some time and although the effects should be temporary, we are aware that our borrowers may be financially impacted.

To support borrowing members, whether they are impacted directly or indirectly by the Covid-19, Newbury Building Society like many other mortgage lenders will offer a payment holiday for up to 3 months to those members who are up to date with their mortgage payments and are experiencing issues with their finances as a result of the Covid-19. There are other solutions available.

Please refer to the information provided to borrowers on our website.

Please bear with us
Due to the impact of Covid19, our Customer Service Teams in branches and head office are experiencing higher than normal volumes of calls and transactions.

We would like to thank you for your patience and will deal with enquiries as soon as we can. In these difficult times, we remain focused on providing you with the excellent service and support you have come to expect of us, and we thank you for your continued loyalty.

Our Helpdesk remains open and the team is contactable to help with any mortgage cases you may have.

Please continue to check www.newbury.co.uk for the latest updates.
Existing mortgage customers can contact Newbury Building Society on: 01635 555 700

Newcastle Building Society

In line with the package of financial support announced by the Chancellor of the Exchequer, we are committed to support customers who experience difficulty with mortgage payments as a result of coronavirus. This includes payment holidays for a minimum of three months. Please advise borrowers to email: mortgage.support@newcastle.co.uk or call our helpline number on: 0345 702 3083. Lines are open from 9am to 6pm Monday to Thursday, and 9am to 5pm on Fridays.

Norwich & Peterbrough

We have a number of existing measures in place for customers experiencing difficult circumstances. If you’re specifically worried about meeting your mortgage payments, we can offer a variety of solutions, including payment holidays. We do need to make sure that any solution we offer is right for the individual customer’s circumstances.
Due to extremely high call volumes we are only able to speak to customers in the most vulnerable situations, and who cannot make their next mortgage payment. If you can make your next mortgage payment please allow those who need emergency help to receive it. Please call us again when you are facing immediate difficulty. Lines are open Monday-Friday 9am-5pm. The number you need to call us on is 0800 953 0063.

The Nottingham

If you’ve been affected by Coronavirus, due to illness, self-isolation or any other factor, and are worried about future payments, there are ways we can help. Here are some of the support options available for mortgage customers;
Change the way you make your payments, or the date you pay them on
Agree on reduced payments for a period
Arrange a new payment plan to help you through this difficult period
Look to increase your mortgage term to a longer period of time (reducing your monthly payments).
A mortgage holiday of up to three months, as outlined in the Chancellor’s statement on March 17th – those interested in this option should contact paymentholiday@thenottingham.com and the team will be in touch to assess your eligibility
For all other payment difficulty queries, contact our Customer Support Team and they will go through your individual circumstances and discuss the best options to help. Email collections@thenottingham.com and request a call back.
Existing mortgage customers can contact The Nottingham on: 0115 956 4670

Platform

One of the ways we are helping is to offer customers impacted by coronavirus a mortgage payment holiday for up to 3 months.
We don’t apply penalties for missed payments and a payment holiday won’t have any adverse impact on your credit status.
If you need a Payment Holiday, please send us an email including the following information:
Name, Postcode and house number, Lender, Length of payment holiday (up to 3 months)
Please include Reason:
Loss of employment, Self-employed – business impact, Reduced hours, Illness/Self Isolating, Child care reasons, Other.
If you have a Co-operative Bank or Britannia mortgage, please email; britanniacollections@co-operativebank.co.uk
If you have a Platform, Mortgage Agency Services or Verso mortgage, please email; opt.plymouth@wmsl.co.uk
Existing mortgage customers can contact Platform on: 08000 288 288

Post Office Money

Post Office Money are following UK Finance guidelines and will be offering mortgage payment breaks p to 3 months to those that need it.
We’ll provide this option to your customers that have residential and Buy to Let Mortgages.
The payment breaks offered will not affect customers’ credit files at the Credit Reference Agencies.
If you would like to apply for a payment break, please fill in and submit the form at https://www.bankofirelanduk.com/mortgages/existing-customer/coronavirus-support/:
However, if your payment is due within the next 7 days and you need immediate financial support, please give us a call on 0800 1699722. We are experiencing high call volumes at the moment though, so it may take a while to get to you.

Precise Mortgages

As you may expect we are receiving a large number of enquiries relating to mortgage payments as a result of Covid-19. These are unprecedented times and our Collections Department is dealing with these enquiries as quickly as they can. Please bear with us; we will endeavour to respond to calls and emails as soon as possible.

If you would prefer us to call you back, please email your mortgage account number to collectionsenquiries@precisemortgages.co.uk and we will contact you as soon as possible. Please only email your mortgage account number and no other personal data. Alternatively, if you do wish to call us, you can contact us on 0800 781 8558.

Please note that there are a number of options available, including payment holidays. Note that in accordance with the guidance issued by the Credit Reference Agencies, the account status reported on credit files will be recorded as either ‘0’ or ‘U’. This classification seeks to preserve the borrowers credit record during the payment holiday period.

Please also note that if your payment is not due within the next 5 days, please call back at a later time to allow us to deal with the customers payments who are due.

Principality Building Society

Buy-to-let borrowers will be eligible for a payment holiday of up to three months if their tenants have lost income due to the impact of coronavirus. In those circumstances, we would expect landlords to pass on the benefit of the payment holiday to their tenant.

Customers should contactarrearsreferrals@principality.co.uk
Existing mortgage customers can contact Principality on: 0330 333 4000

Saffron Building Society

Any Saffron customers directly affected should contact the customer services team as soon as they can, in confidence, on 0800 072 1100 and select Option 2 then 2, or visit the Saffron Building Society website.

Santander

We’ve launched a new online form on santander.co.uk to allow existing residential and Buy to Let customers who are impacted by coronavirus to apply for a mortgage payment holiday. This is the quickest and easiest way for a customer to apply and is currently available to customers who are not in arrears and pay by Direct Debit.
Please encourage clients to apply online wherever possible – https://mortgagesignup.santander.co.uk/onlinecredential/mortgage-holiday.
Alternatively, existing mortgage customers can contact Santander on: 0800 783 9738

Scottish Building Society

If you are having difficulty paying your mortgage as a result of the coronavirus outbreak, please contact our mortgage team to discuss your options. You can email us at homortgages@scotbs.co.uk
Existing mortgage customers can contact Scottish Building Society on: 0345 600 4085

Shawbrook Bank

At Shawbrook we are committed to supporting all of our customers, not least those experiencing difficulties as a result of the current situation. We will provide whatever support we can to help them through this period. As always, every customer case will be considered on its own merit and we encourage those with concerns to get in touch as early as possible via the contact details below.
Existing mortgage customers can contact Shawbrook Bank on: 0345 600 7681

Skipton Building Society

If your clients with a Skipton mortgage are concerned about making repayments as a result of the current Coronavirus situation, we’re here to support them.
We’re currently experiencing a high number of calls, which might be making it difficult for your clients to get in touch, so we’ve set up a dedicated email PaymentHolidayRequests@skipton.co.uk for customers to contact us and request a call back. Within the email please ensure your client provides their mortgage account number and the best number for us to contact them on. This means they won’t have to wait in a queue. Once a call back has been requested, we’ll be in touch as soon as we can to discuss their individual circumstances, which will include the option of providing a mortgage payment holiday of up to three-months for any residential or BTL mortgages.
In the meantime, we are asking our mortgage customers to leave their Direct Debit in place if they have sufficient funds to cover their regular monthly payment. They can also make a payment by bank transfer using our bank details, which you can find on our Ways to pay your mortgage page.
First and foremost, we’re here to support you and your clients, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.
Existing mortgage customers can contact Skipton on: 0345 850 1711

Teachers Building Society

Any customer experiencing financial difficulties should contact the Society on 0800 783 2367 to discuss both their personal situation and the options that may be available to them.

The Mortgage Lender

Yes. We are dealing with a high number of calls at the moment. To help those most in need, we are asking that you only call us if you are having trouble making your next mortgage payment. We can discuss suitable options including a payment holiday on your mortgage, although this will result in you paying back more interest on your mortgage overall. The number to talk to us on is: 0344 257 0427

The Mortgage Works

Yes. Where we can, we’ll start their payment holiday from their next payment. If their next payment is in the next few days, their payment holiday may start the following month. We’ll confirm the details when we write to them confirming their payment holiday, this will be within 5-7 working days from submitting their application.

To request a payment holiday, your client should email us at SLPaymentholiday@nationwide.co.uk and include the following information:
Name:
Mortgage account number:
Mortgaged property address:
We also need them to state the following:

I confirm I am in financial difficulty.
I confirm I am affected by Coronavirus.
I confirm I understand when my payments start again, my mortgage payments and interest may increase.
I confirm I have consent from everyone named on the mortgage.
I confirm I’m happy for TMW to reply to me by email.

Existing mortgage customers can contact The Mortgage Works on: 0345 607 30 21

The Tipton Building Society

Yes, for BTL and Resi. Self-certification of their need for help (payment holiday) will be accepted as long as the customer is currently up to date with their mortgage payments. Customers who prefer to go through a proper assessment to find a more suitable solution such as reduced monthly payments or interest only, are encouraged to contact us directly to consider their situation on an individual basis.
If a customer successfully arranges a payment holiday their credit score will not be impacted
Existing mortgage customers can contact The Tipton on: 0121 557 2551

TSB

If you are able to maintain your mortgage payments, you should continue to do so. However, if you have been financially impacted by COVID19 and this is impacting your ability to meet your monthly mortgage payment, then you are able to request a payment holiday up to a maximum of 3 months as long as you are currently up to date with your mortgage repayments without any impact on your credit file. If you are currently in arrears, please contact our financial difficulty team on 0345 835 3374 (open 8am – 7.30pm weekdays and 8am – 12.30pm Saturday), who will be able to support you with alternative treatments.

If you choose to take a payment holiday you will need to be aware that the interest usually charged within your monthly payments will be added to the balance of the mortgage. Your account will be re-calculated at the end of the instalment break and written confirmation will be sent out approximately 2 weeks before your payments are due to restart. The payment will be calculated at that time using your higher balance and spread throughout the remaining term.

Switching to a new mortgage deal is not permitted during a payment holiday.

Ulster Bank

We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority, and we are closely following advice from government and the relevant authorities to make sure that we are prepared.
If you’re concerned about being affected financially or being unable to get to the bank due to coronavirus (COVID-19), we’re here to help and can offer payment holidays on Mortgages, and Loan deferral for up to three months.
If your income has been impacted and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday.
We need you to send an email to us at mortgage-paymentholiday@ulsterbank.com providing the key information we need to review and process your request.

Please ensure you include all the following information within your email:
All mortgage account numbers for which you are seeking a payment holiday
Your full name (including any middle names)
Property address details for the mortgage number(s) provided
Please confirm if all your mortgage payments are up to date
How many months payment holiday are you looking for (1, 2 or 3)
From the start of which month would you like the payment holiday to commence

Alternatively, existing mortgage customers can request a call back on: https://digital.ulsterbank.co.uk/personal/mortgages/manage-your-ulster-bank-mortgage.html

Vida Homeloans

We recognise these are worrying times for many people and we are committed to supporting our customers as much as we possibly can.
Belmont Green has a well-established forbearance policy in place to assist vulnerable customers. We will use this policy to support customers affected by the epidemic to ensure a fair customer outcome in each case.
We will consider each case on its individual merits to ensure we get the best tailored outcome for each customer. We will carry out a full assessment before considering the appropriate measures needed. We can reassure our customers we will be doing all we can to ensure we achieve a fair outcome for them, based on their own individual situation.
Existing mortgage customers can contact Vida Homeloans on: 03300 246 246

Virgin Money

Https://uk.virginmoney.com/virgin/mortgage-payment-holiday/ – Please complete this form if you are experiencing financial difficulties due to the current coronavirus situation, and would like to arrange a mortgage payment holiday.

We’ll take a look at your request and come back to you over the next week to confirm when your mortgage payment holiday will start.

Our contact centres are extremely busy at the moment, so completing this form to request a mortgage payment holiday is the fastest way for it to be put in place for you.
Existing mortgage customers can contact Virgin on: 0345 602 8301

Zephyr Homeloans

If you have been affected by the Coronavirus (Covid-19), flooding caused by recent storms, or the airline Flybe going into administration we understand that this could be a worrying time for you.
Please contact us if you are having payment difficulties, we will support you as much as reasonably possible.
Existing mortgage customers can contact Zephyr Homeloans on: 0370 707 1896

Paragon

The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Paragon on: 0345 849 4060

Pepper Money

The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Pepper on: 03333 701 102

Together

The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Together on: 0161 451 3153

Vernon Building Society

The lender is currently formulating their criteria and policy. Please check back over the coming days for the details as they are released.
Existing mortgage customers can contact Vernon Building Society on 0161 429 6262